Our Guarantee To You
We know there are so many cleaning products on the market to choose from and that your business is highly regarded. So much so that Mr. Orange is happy to relieve any issues if you are not satisfied.
With Mr. Orange’s Money Back Guarantee you can feel confident about your purchase.
If you purchased your Mr. Orange products from one of our authorized retailers please return the items to that retailer, in accordance with their return policy (see below). If you are unable to do so, please refer to our Money Back Guarantee policy below:
Given safety concerns, we will not accept open containers or other wipe manufactured products.
Regarding 3rd Party Platforms:
We can be contacted at any time through Amazon, Walmart, or eBay messages if you have any questions, comments or product requests. We strive for great customer service and attempt to get back to you within 24 hours! We encourage our customers to contact us with any questions or concerns regarding their purchase! Any feedback is greatly appreciated and we’d like to be sure you are completely satisfied with your purchase!
We accept payments through 3rd party payment services. Payments is expected to clear within 3 days of order.
We provide FREE shipping & handling on over 85% of our products and attempt to use the best possible shipping providers available. For this item we CANNOT ship to a APO or PO boxes. Local pickups are available. We do not offer combined shipping.
It can take up to 1-10 business days for your order to reach your destination. Estimates by 3rd party platforms should not be taken as a guarantee as most are inaccurate or misleading. If delays or issues arrive with your order, please allow 1-2 additional days in case of postal handling/technical issues.
We kindly request that you inquire/contact us before negative feedback is left in case of unforeseen problems. We offer 100% Satisfaction Guarantees after 30 days. When sending a return, it may take up to 7-15 days to process. We do our best to process returns as quickly as possible with fair resolutions.
Money Back Guarantee:
Valid when purchasing our products at mrorangeclean.com and other mr. orange advance domains operated by Perennial Formulations LP. In an event when a 3rd party platform (ie. Amazon, ebay, Walmart, etc.) is used to purchase a product, the customer is requested to first attempt to return in accordance with the 3rd party return policy. Our support has discretionary means to address failures of 3rd party returns on a case by case basis.
Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 30 calendar days of the purchase. The item must unopened and in its original condition. If unopened please contact our customer services department in order to determine a quick resolution. In either case customers must contact our customer services department to get a free shipping label.
If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
If anything is unclear or you have more questions feel free to contact our customer support team.
Allow up to 2 weeks for refunds to arrive after shipping your return.
For questions call Customer Service: 888-917-6188
Your Money Back Guarantee may be processed faster if you call the above toll free phone number with your receipt and product in hand.